Effective Date: 02 October 2025
Last Updated: 02 October 2025

1. Introduction and Acceptance

Welcome to Total Trash Limited ("Total Trash", "we", "us", "our"). These Terms of Service ("Terms") govern your use of our website and the purchase of our products.

By requesting a quote, placing an order, or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services, website or purchase our products.

Company Details:

Total Trash Limited

Registered in England and Wales

Company Registration Number: 16532140

Registered Office: Total Trash Limited, 3 Mariners Row, High Street, Bembridge, PO35 5AF

Email: [email protected]

2. Our Products

Total Trash supplies plastic waste disposal bags and related products for commercial and domestic use.

Our products are designed for waste disposal purposes and are sold globally to businesses and consumers.

3. Quotes and Estimates

3.1 Requesting a Quote

Customers may request a quote or estimate through our website by providing the required information including:

- Product specifications and quantities

- Delivery address

- Contact information

3.2 Quote Validity

All quotes and estimates are:

- Valid for 30 days from the date of issue unless otherwise stated

- Subject to availability of products

- Not binding until an order is confirmed and payment received

- Provided in good faith based on the information you supply

3.3 Pricing

Quotes include:

- Product price

- Shipping and delivery costs

- Any applicable taxes or duties where specified

It is your responsibility to carefully review all quote details, including product specifications, quantities, prices, and delivery information before confirming your order.

Prices are subject to change without notice. The price applicable to your order is the price stated in your quote at the time of confirmation.

4. Orders and Invoicing

4.1 Placing an Order

To place an order:

- Request a quote through our website

- Review the quote carefully for accuracy

- Confirm your order

- An invoice will be issued to you

4.2 Order Confirmation

Your order is only confirmed once:

- We have issued you an invoice, AND

- We have received full payment

- We reserve the right to refuse or cancel any order at our discretion.

4.3 Accuracy of Information

You are responsible for ensuring that all information provided in your quote request and order is accurate, including:

- Product specifications and quantities

- Delivery address and contact details

- Any special requirements

Errors in orders that have been confirmed and paid for may not be able to be corrected if the goods have already commenced processing or left our warehouse. We will make reasonable efforts to accommodate changes, but cannot guarantee modifications once processing has begun.

5. Payment Terms

5.1 Payment Required Upfront

All orders must be paid in full before goods are shipped.

Payment should be made by bank transfer using the details supplied at the base of the invoice.

5.2 Failed Payments

If payment fails or is declined:

- Your order will not be processed

- We reserve the right to cancel the order

- Products will not be shipped until payment is successfully received

5.3 Currency

All prices are quoted in Euros unless otherwise stated. You are responsible for any currency conversion fees charged by your bank or payment provider.

6. Shipping and Delivery

6.1 Global Delivery

We ship products globally to the address specified in your order.

6.2 Delivery Times

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by:

- Courier or shipping companies

- Customs procedures

- Natural disasters or force majeure events

- Address errors provided by the customer

6.3 Shipping Costs

Shipping costs are calculated based on:

- Destination country

- Package weight and dimensions

- Selected shipping method

- Shipping costs are included in your quote and invoice.

- You are responsible for all shipping costs.

6.4 Import Duties, Taxes, and Customs Fees

You are responsible for all customs fees, import duties, taxes, and any other charges imposed by your country or any country through which your order transits.

For all orders (domestic and international):

- Customs duties, import taxes, VAT, GST, and any other government-imposed fees are your responsibility

- These charges are NOT included in our product prices or shipping costs

- These charges are determined by your local customs authorities and are beyond our control

- You must pay these charges to receive your goods

- Failure to pay customs duties or taxes may result in your order being returned, delayed, or destroyed by customs authorities

- We are not responsible for any costs, delays, or losses resulting from customs procedures

Please check with your local customs office to determine what charges may apply to your order before placing it.

6.5 Risk and Title

Risk in the goods passes to you upon delivery. Title in the goods passes to you once full payment has been received.

7. Cancellations and Amendments

7.1 Cancellation by Customer

Orders may only be cancelled if the items have not started to be processed.

To cancel an order:

- Contact us immediately via email or phone

- Provide your order number

- Cancellation requests are subject to our approval

If your order has already commenced processing or left our warehouse, it cannot be cancelled.

7.2 Cancellation by Total Trash

We reserve the right to cancel any order if:

- Products are unavailable

- Pricing or product information was incorrect due to system error

- We cannot verify payment details

- We suspect fraudulent activity

- Delivery to your location is not possible

If we cancel your order, we will provide a full refund.

8. Returns and Refunds

8.1 Return Conditions

You may return products for a refund if:

- Products are returned in their original, unopened packaging

- Products are in resaleable condition

- You notify us within 14 days of receipt (or as required by your local consumer protection laws)

You return the goods within 30 days of notification

8.2 Return Process

To return products:

- Contact us to obtain a Return Merchandise Authorisation (RMA) number

- Package items securely in original packaging

- Ship to the return address provided

- Provide proof of return shipment

Do not return items without first obtaining an RMA number, as returns may not be processed.

8.3 Return Shipping Costs

You are responsible for all return shipping costs and any applicable customs duties or import/export fees.

We recommend using a tracked shipping service as we are not responsible for items lost in return transit.

8.4 Refund Processing

Once we receive and inspect returned goods:

If accepted, refunds will be processed within 14 days

Refunds will be issued to the original payment method

Original shipping costs and associated fees, customs duties and taxes are non-refundable

Customs duties and fees incurred as a result of the return will be deducted from the refund total

Refunds do not include return shipping costs paid by you

8.5 Non-Returnable Items

The following cannot be returned:

- Products removed from original packaging

- Damaged or used products (unless defective on arrival)

- Custom or made-to-order products

8.6 Defective or Incorrect Products

If you receive defective or incorrect products:

- Contact us within 7 days of receipt

- Provide photographic evidence if possible

- We will arrange for replacement or refund at no cost to you

9. Product Safety and Warnings

9.1 Plastic Bag Safety

Our plastic bag products are not suitable for children.

Plastic bags can pose a suffocation hazard. Products must be:

- Kept away from children

- Stored safely when not in use

- Used only for their intended purpose (waste disposal)

9.2 Proper Use

Our products are designed and sold exclusively for waste disposal purposes. We are not responsible for misuse or use for any other purpose.

10. Limitation of Liability

10.1 Extent of Liability

To the fullest extent permitted by law, our liability is limited to the purchase price of the products.

We are not liable for:

- Indirect, consequential, or incidental damages

- Loss of profits, business, or revenue

- Damage to property (except as caused by our negligence)

- Personal injury (except as caused by our negligence or breach of statutory duty)

- Delays in delivery

- Loss or damage during return shipping

10.2 Consumer Rights

Nothing in these Terms excludes or limits our liability for:

- Death or personal injury caused by our negligence

- Fraud or fraudulent misrepresentation

- Breach of statutory rights that cannot be excluded or limited by law

- Any other liability that cannot be excluded under applicable law

Your statutory consumer rights are not affected by these Terms.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and product descriptions, is the property of Total Trash Limited and protected by intellectual property laws.

You may not:

- Reproduce, distribute, or modify our content without permission

- Use our trademarks or branding without authorisation

- Copy or scrape product information or pricing data

12. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy and UK data protection laws.

By placing an order, you consent to the collection and use of your information as described in our Privacy Policy.

Please review our Privacy Policy at [Insert link] for full details.

13. Customer Support

13.1 Contact Us

If you have any issues with your order or questions about our products, please contact us:

Email: [email protected]

Our team is happy to help resolve any concerns or queries.

13.2 Complaints

We aim to resolve all complaints promptly and fairly. If you are dissatisfied with our response, you may escalate the matter as described in Section 15 (Governing Law).

14. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

- Natural disasters

- War, terrorism, or civil unrest

- Government actions or restrictions

- Strikes or labour disputes

- Supplier failures

- Pandemics or public health emergencies

- Telecommunications or internet failures

15. Governing Law and Jurisdiction

15.1 Applicable Law

These Terms are governed by the laws of England and Wales.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By agreeing to these Terms, you consent to the jurisdiction of these courts and waive any objection to venue.

15.3 No Other Legal Proceedings

You agree not to bring any claims or legal proceedings in any other jurisdiction.

15.4 Consumer Rights

If you are a consumer, nothing in this Section affects your statutory rights, including your right to bring proceedings in the courts of the country where you live.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Total Trash Limited.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations to another entity with notice to you.

16.5 Amendments

We reserve the right to update these Terms at any time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

16.6 Language

These Terms are provided in English. Any translations are for convenience only. In case of conflict, the English version prevails.

17. Contact Information

For questions about these Terms of Service, please contact:

Total Trash Limited, 3 Mariners Row, High Street, Bembridge, PO35 5AF

Email: [email protected]